TERMS OF SERVICE

Terms and Conditions of Purchase and Sale of Chiara, hereinafter referred to simply as Chiara, and, on the other hand, the qualified customer at the time of purchasing products from Chiara.

Considering that Chiara sells products and services online; Considering the Customer's interest in purchasing products offered by Chiara through its sales channels; This agreement aims to establish the general conditions of use and purchase of products and services by the Customer from the Chiara website.

I. Confidentiality: Chiara is responsible for maintaining the confidentiality of all data and information provided by the Customer during the purchase process. The website's security is audited daily and guaranteed against hacking through the "Blind Site" seal.

II. Customer Service (SAC): This service is available to customers to answer questions, resolve any requests or complaints regarding their order or any content available on the website. Customer Service can be contacted via a form on the website.

III. Delivery Policy: The delivery time for Products is specified during the purchase process and is measured in business days. Product deliveries are made Monday through Friday, from 8:00 AM to 10:00 PM. Exceptionally, some Product deliveries may occur on Saturdays, Sundays, and holidays.

III.I - It is the Customer's responsibility to check that the product's dimensions are adequate and that they comply with the space limits of the elevators, doors, and corridors at the delivery location. The product will not be assembled or disassembled, transported via stairs and/or through doors and windows, or hoisted.

III.II - Up to three delivery attempts will be made at the specified location, on alternate days, with a 48-hour interval between deliveries. It is essential that a person authorized by the buyer, over 18 years of age, and carrying identification, be present at the requested address to receive the merchandise and sign the delivery protocol. If three delivery attempts are unsuccessful, the order will be returned to Chiara's Distribution Center.

III.III - After completing the order, it is not possible to change the payment method and/or delivery address, request an advance payment or priority delivery.

III.IV - The delivery time specified during the Product purchase process takes into account inventory, region, and product preparation time. Each time the order delivery status is updated, Chiara's system automatically sends alert emails to the Customer.

III.V - The delivery freight value is calculated based on the delivery location, weight and dimensions of the Product.

III.VI - Chiara does not authorize the carrier to: enter the home; deliver by alternative means (e.g., lifting the product through a window); install or maintain products; open the product packaging; deliver to an address other than that stated in the order; deliver to a minor or without identification documents.

III.VII - Chiara is not responsible for the retention of goods when this is due exclusively to the customer's pending issues, and therefore, it is necessary for the customer to appear at the tax office for the goods to be released, considering that in these cases the information regarding releases and payments are only passed on to the interested parties.