EXCHANGE/REFUND

Need to return an item? No problem!

You'll just need your order number and the email address associated with your account to get started.

Right of withdrawal:
The Customer will be allowed to exercise the right to regret the purchase, with the purpose of returning the product, in which case they must be
subject to the following conditions:

The deadline for withdrawing from the purchase of the product is up to 7 (seven) calendar days, counting from the date of receipt; in case of return, the product must be returned to Chiara in its original packaging.

The Customer must request a return through Customer Service (SAC), simply by contacting the store via email or social media. The costs of posting the Product will be borne by the customer.

After the product arrives at the Distribution Center, Chiara will verify whether the above conditions have been met. If so, it will provide a full refund.

For credit card purchases, the card issuer will be notified, and the refund will be issued on the next or subsequent statement, all at once, regardless of the number of installments used for the purchase. The refund timeframe, as well as the collection of remaining installments after Chiara has fully refunded the Product to the Customer's credit card, is the responsibility of the card issuer.
In the event of future installments being charged by the card administrator, the Customer will not be charged, since Chiara, as mentioned above, refunds the full amount of the Product in a single payment, with the credit for the refund being granted in full by the card administrator on the billing statement following the month of cancellation.

For purchases paid by bank slip or direct debit, the refund will be made via bank deposit within 10 (ten) business days, only to the buyer's checking account, which must be an individual account. Please note that the account holder's CPF is required.